Metric Category | Key Performance Indicator | Target | Measurement Period | Success Threshold |
---|---|---|---|---|
Deployment | Time to Full Rollout | 30 days | Implementation Phase | ≤ 45 days |
Adoption | Staff Training Completion | 100% | First 2 weeks | ≥ 95% |
Performance | System Uptime | 99.97% | Monthly | ≥ 99.5% |
Engagement | Customer Interaction Rate | 65% | Weekly | ≥ 50% |
Revenue | Average Order Value Uplift | +18% | Monthly | ≥ +15% |
ROI | Return on Investment | 300% | 12 months | ≥ 250% |
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